Have notification content be dynamic

[jboiteux]

I am looking to show different support phone number(s) in the response email depending on the region of the person the email is being sent to.

[Ankur Bawiskar]

Hi Jean,

you can use email notification script and have script with if else condition.

Regards

Ankur

[jboiteux]

Hi Ankur,

I was thinking the same.   Is there something out of the box that identifies a persons region or will I need to create a field for that?

[nayanawadhiya1]

Hello Jean,

Refer this -

https://developer.servicenow.com/app.do#!/training/article/app_store_learnv2_automatingapps_jakarta_...  

Using Dynamic Content

You can use dynamic content in the Subject, SMS Alternate, and Message HTML fields.

• To dynamically reference a field value from the record that triggered the Notification, enclose the field name in ${ }: ${<field_name>}.
• Use dot-walking to reference field values on related records: ${<field name containing related record>.<field name>}.
• To reference the event parameters parm1 or parm2, use this syntax: ${event.parm1} or ${event.parm2}. (Only for notifications fired by events.)

Use the Select variables field to easily construct the dynamic syntax for fields from the record associated with the notification. Click a field in the Select variables tree to insert the field name and dynamic syntax into the message. Click the expand button () to open reference fields. Selecting fields from a related record creates the dynamic dot-walking syntax.