What is the role of LDAP Listener?

[Lucky11]

Hi,

Can someone explain, What is the role of LDAP Listener? whether it helps to add Users from Servicenow to LDAP? I'm using OpenLDAP & would like to add Users from Servicenow to LDAP. Also, looking to update User password from Servicenow & sending request to LDAP.

Thanks & Regards,

Tejesh

[Rajababu]

Hi Tejash ,

LDAP listner is as like ECC QUEUE, and certain duration like 5 sec or 10 sec it going to ldap and chacking for changes any made or not .

And any changes that made on Active directory it directly sync asynchronously with servicenow.

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[Lucky11]

Thanks for reply. Is there a way to Send Updates from Servicenow to LDAP? Like i mentioned above scenarios?

[Rajababu]

LDAP(Lightweight Directory Access Protocol) is a Protocol to talk with AD . as like IP is what protocol means it only govern the flow for information .

So for automation process you need activate plugin of orchestrations.

Which fulfill your requirement .

ACL you can check on the table .

If above not work you can check with 'HI' Team.

[snowtech1]

The LDAP listener is used to look for changes(event based) in AD and re import those objects in Servicenow(keeping data in sync with AD realtime). It cannot send requests from Servicenow.

As Gaurav mentioned Orchestration would be required for creating users and updating passwords.