- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-27-2020 01:59 AM
Hi,
We are struggling with "Microsoft Azure DevOps Integration for Agile Development". Initially I would just like to know if anyone else has managed to get this working?
If so, I was hoping you would advise on the type of credentials you used for your connection (alias) for the Azure DevOps Instance.
Thanks,
Matt
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-20-2020 01:24 AM
Hi Matt,
We have set up the connection successfully between Servicenow and Azure Devops.
We have followed the steps as mentioned in Servicenow Production documentation https://docs.servicenow.com/bundle/orlando-it-business-management/page/product/agile-azure-integrati....
2 points to remember:
1. While creating Credential, you will be using Azure Devops Service Account that should have complete access and create a Personal Access Token in ADO to use it as a password in Credential instead of normal login password.
2. Service account that you will use for integration, should have access to create "Service hook" in Azure Devops. Else, you will get error while Register Webhooks.
Till now, we are able to create and update records in Servicenow from ADO but it is not working vice-versa. No updates are happening to ADO from Servicenow. Let me know if you get it working.
- Prabhh
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-20-2020 01:24 AM
Hi Matt,
We have set up the connection successfully between Servicenow and Azure Devops.
We have followed the steps as mentioned in Servicenow Production documentation https://docs.servicenow.com/bundle/orlando-it-business-management/page/product/agile-azure-integrati....
2 points to remember:
1. While creating Credential, you will be using Azure Devops Service Account that should have complete access and create a Personal Access Token in ADO to use it as a password in Credential instead of normal login password.
2. Service account that you will use for integration, should have access to create "Service hook" in Azure Devops. Else, you will get error while Register Webhooks.
Till now, we are able to create and update records in Servicenow from ADO but it is not working vice-versa. No updates are happening to ADO from Servicenow. Let me know if you get it working.
- Prabhh
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-21-2020 09:50 AM
Many thanks indeed - at least we now know we have something to aim for.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-20-2023 08:08 AM
I know this is a few years old, but we are setting up this integration and have issues between ServiceNow "AssignedTo" and the Azure DevOps "System.AssignedTo", as they don't match. The SN AssignedTo is set to the user, but when the sync happens, it uses the EMAIL of that user. Whereas on the Azure DevOps side, their System.AssignedTo is looking for a match with the UPN of the user.
How did you get past this?
BTW, if we don't fill in the assignedTo, the sync works fine, it just gets an error as the assignedTo doesn't match both side. Not sure why we are the only ones running into this and curious what has been configured wrong. Is it on the SN side or the Azure DevOps side (using Azure AD, now Azure Entra)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-23-2023 12:17 AM
Hi,
As far as I recall, we did not experience this issue, I am assuming it is because, for AD UPN we use the users email (swapped to that about 5-10 year back).
r,matt
