having issue for different values for "Request for" field on RITM's that are a part of same request

[Dileep Raju]

Hi 
I have raised a two RITMs that are a part of one request (REQ#######)..
Here my defect is I need Two "request for" fields in two RITMs should be same..but it is working only for one

For example

RITM for 1st( RITM11111)
Request for = aaaa

under variables 

request for = aaaaa

where as for 2nd RITM(RITM22222)

Request for = aaaa

under variables 

request for = bbbb

Here i need for 2nd RITM (RITM22222)

request for = bbbb

under variables

request for = bbbb

[Weird · Accepted solution]

The requested_for field is not actually a field on the sc_req_item table, but on the sc_request table.
If you right click the field on sc_req_item table and select show - 'requested_for' it will open a small popup that shows "sc_req_item.request.requested_for".
Each Request is therefore always for 1 person no matter how many RITM's you include.
Rather in your case you could consider that if manager (or whoever) is ordering the RITM's then they'd be the requested_for for all and then separately have a variable which holds the actual recipient.

Otherwise you'd have to create your own custom requested_for field on sc_req_item and use that instead.

[Dileep Raju · Accepted solution]

Hi 

And also please share screen shoot for it if possible like how we can proceed
Otherwise you'd have to create your own custom requested_for field on sc_req_item and use that instead

[jaheerhattiwale · Accepted solution]

@Dileep Raju Tried and tested solution

Create a Business Rule on RITM as follows

Script:

(function executeRule(current, previous /*null when async*/) {

current.requested_for = current.variables.requested_for;

})(current, previous);

Please mark as correct answer if this solves your issue.

[jaheerhattiwale · Accepted solution]

@Dileep Raju Cant' exactly say why its not populated in second RITM? It depends on the logic you built in the catalog item and workflow.

Which screen shot you want i did not get that?

[jaheerhattiwale · Accepted solution]

@Dileep Raju There are 2 "Requested for" fields on the RITM table, one is its own field and one more is the "Request" table field. (please see image below)

In list view above you can see those 2 fields.

In the form view you can notice the field "Requested for" added on the form is of "Request" field not of RITM field.

And "Requested for" of Request is only one person.

And through our script we are populating the RITM "Requested for" field. So please add the RITM "Requested for" field on form OR check the RITM "Requested for" field populated in the list view.

Please mark as correct answer if this solves your issue.

[Dileep Raju]

Hi @jaheerhattiwale 
Thank you for reply
Could you please let me know

How to create a Request for field on RITM level and It should show only for one catalog item

With Screen Shot please please.??????????????????????????

[jaheerhattiwale]

@Dileep Raju "Requested for" field on RITM is already there.

You just need to add it to the form layout if needed. No need to create a new field.

[Dileep Raju]

Hi @jaheerhattiwale 
I need only for one catalog item
Could you please help me with screenshot.......how can we achieve it???

[Dileep Raju]

Hi @jaheerhattiwale 
Thank you for quick reply
Could you please let me know

why request for is not populating for second RITM???

and also provide me for update RITM also with screen shot???