Hello, when I try to Integrate ServiceNow Virtual Agent with third-party messaging apps with MS Team

[Mario Sanz]

Hello

When I try to Integrate ServiceNow Virtual Agent with third-party messaging apps with MS Teams, it appears the following message and I don't know what I must do to resolve this issue:

Your tenant associated with email@email.com is currently registered with instance:  https://devxxxservice-now.com

You are about to override it to this instance:  https://devxxx.service-now.com

Thanks

[Niklas Peterson · Accepted solution]

Hi, on your PDI yes. But I guess you share the MS Teams tenant with all your collegues? So the original reason for you to do override is that there already was a PDI connected to your MS Teams tenant. If that wasn't yours then it was someone elses. 

Regards,

Niklas

[drelo]

Hi Mario,
Did you end up finding a solution? I've set up a PDI & a 365 Dev tenant & when installing the Teams integration, I get the same error.

All of the required Azure & Teams permissions are in place. The install also successfully creates the enterprise app in Azure.

[Tushar Jain3]

Hi @drelo ,

Did you find any solution for this?

[Mario Sanz]

Hello Tushar Jain3.

My problem was that I couldn't configure my PDI with a Teams, because another PDI was already configured and there can only be one. Finally I worked on my colleague's PDI. I think there are two alternatives:
1. A Teams administrator deletes your colleaguer's ServiceNow tenant (from Teams), for this you must be sure that you can do it and not cause problems for your colleague.
2. Other thing you can do is remove your colleague's configuration in the PDI of your colleague. I have not tried this but I did find the table that contain the configuration records to be deleted: sys_cs_provider_application.

I hope this can help you.

[Mario Sanz]

And I read this article as well:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0993612

where I can see I must get the error code to know more. But the error is general.