How to translate in service portal
Hi all, Can anyone suggest me to translate "Short description" and "Description" words....
Forum Posts
Resolved! Autopopulate date time field to today + 10 business days using Business rule
Hi All, I have to auto populate a date time field(due date) in problem Task form when the short description is "RCA" .The date should be current day + 10 Business days.
Service Portal: Add info message
Hi,Whenever user submits the incident (something is broken)we get the below mentioned info message in the incident page.The same incident when we submit in portal it showing same message.We want to override this message as want to redirect to other p...
Resolved! Allowing a user to change state of multiple incidents from the list view
Hi, There are several incidents (around 100) which are in Open state. A particular user needs to be able to select multiple incidents from list view and change the state to Completed. But, when that user tries to do so, it shows him the below view: ...
finding MIME file type attachments from sys_attachment table
Can anyone help me with any way to finding MIME file type attachments from sys_attachment table by using script
Where did ServiceNow get their time zone list? I can't seem to match my locations to the time zones they have.
I have locations all over the world. For instance Abu Dhabi who's time zone according to www.timeanddate.com is Gulf Standard Time is not an option from the time zones in ServiceNow. If I could find out where they came up with their time zone namin...
See error logs of failed inbound REST calls in scoped application
Hi, I need to lock a the error log(s) from failed invocations of my scripted inbound REST services. They are used for integration with 3-party application and I must see how the JSON messages are generated in the 3-party application. Where can i f...
Resolved! All UI Actions are Missing
Good Morning!We host an instance of Service Now and all of our UI Actions for every table have gone MIA. This includes UI Actions on lists and forms, out-of-the-box and custom, links, buttons, hamburger/context menu selection, etc. We can only ma...
How to analyse Headers of email which we receive at servicenow mail box
Hi All, I need to give when to run conditions for inbound actions.. I have a email which is coming to servicenow mailbox, Could some one help me how to analyse header of email. Like to give when to run conditions in inbound actions. Below is the he...
Resolved! All parent tickets are appearing as a blank value
Hello all, We are having a weird issue in our DEV instance. 1. From a Parent incident, the value in the field is blank but the (i) appears with the correct incident 2. From an RITM, the REQ is blank in the field but you can also see the correct REQ...
I have enabled and executed CMDB Health Scheduled Jobs but not running
I have Enabled CMDB Health Dashboards(Out of the Box) and Executed. But, CMDB Health Scheduled Jobs are not running in Servicenow. Due to this count is not populating in dashboards. Also, In cmdb CI table we have 1.4 crores CI's. Suggest me, for what...
Resolved! Customising a slush bucket (list collector) in a UI page and on a task form
Hi,in cmdb_ci_service I have a custom related list where when I select in the left box it provides the details below: I have a UI Page where I create a slushbucket displaying the same records: <g:ui_slushbucket left_header="Available VPP processes" r...
Resolved! Setting VIP for members of a group
Hey. I'm trying to create a Business Rule that will set vip to true for users who are added to a particular group. I tried creating the BR on the sys_user_grmember table as follows: I expected that when I added a user to that group (and thus a sys_...
Resolved! How to auto populate a reference field?
On our incident form we have the company and caller fields:If a user clicks the reference icon:And then clicks the new button:I would like to have the company field auto populated based on the company selected in the incident.I have considered modify...
I am getting one error when i am migrating one instance to another instance
Hi , I am getting this error while i am uploading the file into instance ,but the jpg and png are in allowed list .Can you please help anyone for this one. Error: Security restricted: MIME type mismatch for file: xxx.jpg. Expected type:image/jpeg...
