How to get the last comment
we are sending a notification when the RITM is complete. The body should have the last comment in the body without timestamp. How can i achieve this?
Forum Posts
Resolved! Add Rows to Multi-row Variable Set in Client Script
Hi all, I am trying to to add rows to a Multi-row Variable Set in a Catalog Item from a UI Page client script before submission of the form. The GlideForm setValue method will only set the first row in the Multi-row variable set and will overwrite it...
Resolved! Can i add a button into a catalog item, on the form itself
I want to add a 'check availability' button onto to a catalog item form, before submit, so users can check if we have an item for exampleIs there a way to do this, using a yes/no is a bit ugly but having a choice button that could trigger it would be...
Getting Value from variable and Updating to Form field in Requested Item table
Hi All, I have a case where I need to get the value from the variable(i.e.,requestedFor) and Update to a form field(sc_req_item.request.requested_for). Both variable and Form are part of Requested Item table. I want to Update this value before updati...
Resolved! make it so the approver of an request has read access to the RITM
How can I setup and ACL on the RITM table so that the approver has Read only access?
Resolved! UI Page Report Building
Hi All,I'm still newer to any back end processing type stuff. I created a UI page. I read this article: Embedding reports in Jelly to figure out how to embed reports into Jelly. I can successful embed a pre-made report but I'm using a UI page to make...
Width of col-xs-4 col-sm-6 col-md-12 on service portal
Hello Everyone, Can anyone help me in identifying the standard width of col-xs-4 col-sm-6 col-md-12 in px on Service portal?
Resolved! How to customize "Submit" button UI action on a new incident report created
Hello, I need to customize the submit button once a new incident is generated in such a way that once clicked it keeps its original functionality with one difference - after clicking the button, user stays on the incident form being submitted. I can'...
Compare between worflow versions
Hi, Is there a way to compare between 2 workflow version and understand what are the changed? Similar to what can be done with business rule for example? thank you!
Default value for reference field not showing up
We have a custom table with a reference field to sys_user and we want the default value to be the current user. Under the Default Value tab, we put in javascript:gs.getUserID(). When we go back to the form, we can see that a value is in there as in...
Resolved! Hover text/Help text on Form field which extends the task table
I have a requirement to add hover text on a field present on the Change form. I know this can be done easily by ' editing the information in Configure Label' for a field. But this option won't work as the field is from task table I am looking for an ...
SharePoint Online Service Now Integration
I'm new to Service Now Developer Community. I have a requirement to Display Knowledge Base Articles / Incidents in SharePoint Online from Service Now. I have the following requirements. 1) KB Article is managed in Service Now but end users will view...
Update bulk incidents by following Incident process
Hi, The requirement is the team needs to close incidents in bulk as there will be multiple false alarm tickets created. The team needs to follow the incident process of State New-->Assigned-->In-Progress-->Resolved as there are few fields to be fill...
Hiding password from REST API script
I am using javascript to insert an entry in ServiceNow table using REST API (System Web Service ) Method. Is there any option that I can hide password from script?, I am good to use any other script language also. My goal is to insert an entry in an...
Resolved! Can i have a color picker in a form ?
hello I want to let the users on a form chose the color they want but it is a hard for them to always give the Hexadecimal code of colors so what i want is to let them chose the color they want by integrating a color picker like the one in system pro...
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