I am trying to create a database view that joins the kb_knowledge to the kb_use table. The purpose of this is for performance analytics. However, whenever I add kb_use and the where clause of kb.sys_id = use.article, I'm getting a syntax error. Synta...
I have a form where I need to add some instructional text that must always display. I created a variable, but when I went into the Form Design, all that displays in the list on the left are fields. What is the best way to fulfill my requirement? Than...
Hi folks, Is it possible to detect in a business rule whether a change is made via a form view or list view? building a business rule, in list view, I want the job number to be shown, but not in form view as the number is always displayed.Thank...
Hello,I am working on a Catalog Client script that will automatically select a choice from a list select box when a separate yes/no variable is toggled to "Yes" I used an alert to verify that my IF statement is working, and it seems to be working fin...
Can anyone please explain me the use of Certificaion role ? I gone through the docs but unable to understand the usage of it https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/product/compliance/reference/r_InstalledWithComplian...
Good Evening, I'm trying to get something to work that I thought was going to be easy to do... yep I am kicking myself for thinking that, I have cloned over the widget "sp-variable-editor" as I have been asked to add a "Cancel" button next to the cur...
My requirement is to hide the user1 from assigned to when selecting the assignment group while creating an incident ,but the user must be a member in the group.
created database view is returning empty rows..cant use the sys_id field because this both table are user built type it dont have any reference fields, in these tables all fields are text field.can anyone help on this?
Can someone help me with this. I created an inbound for users in the customer service module to email in and it will create a case ticket. But it's not working. Email was received but it never created case ticket. I see the target is blank and it...
My workflow. Click validate workflow. There are two warning message. First message, This workflow contains 1 activity conditions without an input transition. Second message, This workflow contains 1 activity conditions without an output tran...
Using a BR on the sys_user table to invoke some pre-filled onboarding items. Code is working in that my items are being created, however cant seem to figure out how to set short_description of the 'parent' sc_request and items. this is my BR, wi...
Hi ,I want to implement reschedule change functionality in our environment.For this I have placed a check box as Reschedule on change form, which is editable only in Scheduled state.once the check box is marked as true, I need to move back the change...
We have an issue of receiving an email from another ServiceNow instance.The problem is that a watermark is included in the message, so on our instance it first looks up the watermark and then rejects the message because it doesn't find the watermark....
Hi, There is a custom field on our form and it is an choice type field with 4 values under the drop down. The words are being cut-off and not being displayed entirely. Any suggestions on where to look for? Thanks.
I have a requirement to create incident tickets from excel sheet.Sheet contains the details like: caller, category, sub-category, configuration item. But configuration item column contains many records say: 2 or more. How to create incident by uploa...
