Hi All, 1 of my approval activity having some scripting error so got no approval assigned to the workflow and the workflow is pending for approval now. Now I already fixed the script problem, and my problem now is how can I restart the workflow and ...
Hi All, I have written this User Criteria on article Level this script in executing and its going to inside the IF condition but is not working as expected Please help me to resolve this issue checkRegion();function checkRegion() { var s = gs.getU...
Hello, I am have built a form to Add/Remove users from ServiceNow Groups, I now want to limit the ability for the user to be able to select a group that he/she is already a member of. So I am using a Reference qualifier on the catalog form field to ...
Hello, Needing help with 'Assignment Lookup Rules' and 'Assignments' for Incidents. We are using 'Assignment Lookup Rules' to assign Incidents based on Category and Subcategory. But there is now a need to redirect about 10% of tickets based on the ...
For HR Form there is related list called Child Cases, which has two buttons New and Edit. Whenever Record is in Resolved state and this New button is clicked, I want to display an Info Message that " New child case cannot be added because state is re...
I'm trying to create a widget which displays a users information. I'm calling both the User Table and my custom 'members table' which references many of the fields within the user table. When a user clicks the delete button I want the record from the...
Hi All, Can we use "c.server.update().then(function(){}" twice in client script of a widget in service portal. Requirement is to pass the values from html to server, so am taking the changed input value from html and passing it to server script via ...
Hello Community,I'm working with a portal widget that adds a button to allows the caller to reopen an incident if its resolved. When they click the reopen button a input text box appears asking for a reason and when they submit it saves it as a comme...
Hi, I am looking to create a rule that automatically changes the assignment group based on the senders email, however I am having issues getting it to work. What I am looking for as an example is when an email is sent from 'example@domain.com' to a...
Hello, I have been researching this topic for the past week and I cannot seem to find the answer. Currently in our instance, when an ESS user makes a comment on their incident, the email notification 'Incident commented for ITIL' fires and sends an e...
Hi respected, How to redirect to URL from UI Page and UI page is being called by UI action. please find below screen shot I am not getting link but the message is getting displayed. Please find the UI page and Ui action. Please help on the same UI A...
Hi, My requirement is to send Email notification to Service owner whenever there is any change/update in CI fields. The notification should contain "Name of Field", "Previous Value" and "New Value" In order to achieve that I am using JSON to pass t...
Hello,I'll be glad if anyone can clarify, if an array of JSON objects can be passed as an event parameter and be retrieved as a JSON object rather than a string in either notifications or email scripts? If it isn't possible, is there any other way? C...
Hi, How to scale/reduce height and width of carousel widget/instance. Regards, Vikram
Hi, I would like to provide Delete button next to save button for Delegate widget. Please assist. Below screenshot is for your reference. Attached widget.
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