Resolved! What is the difference between glideAjax and getReference()?
Can somebody explain?
Forum Posts
Resolved! How to stop an active workflow if it's associated RITM is closed
Analysts are closing RITM's without closing the related Catalog tasks and the record remains in the Workflow contexts as active=true and state=executing. I created a business rule to prevent the analysts to close future RITMs without closing the resp...
Updating content in multiple browser tabs
Hey SN community, I have a question to ask that has been annoying me for a while. Here is the scenario behing it:I work in ServiceNow and I have several tabs open in one browser - for example: one tab shows Incident Management module, second tab sho...
Resolved! How to include a JavaScript library within the ServiceNow head tag?
I understand that ui scripts that are marked as global are loaded with every page that ServiceNow loads. These pages are running within an iframe. How can I include a JavaScript library within the global head HTML tag for each page?
Resolved! Cloning from PROD to DEV
How to clone from PROD instance to DEV instance?
Anyone doing an IVR integration (Interactive Voice Response)
We would like to use IVR for a future application where a customer calls in and auto-populates a Service-Now.com form with their contact information (kind of like a call center interaction) Has anyone implemented or at least looked into this possibil...
Resolved! Help with change request approval reject notification
Hi, I need to send a notification to the change requester and also all the approval groups when a change request approval gets rejected by any one of the approvers from the approval groups. I am having 2 issues here. 1. On 'Approval' table, I canno...
How to get the KB Category Page widget to sort the Knowledge Articles by the KB article's created by date?
I'm trying to update a KB Category Page widget and sort by created by date. Any help would be greatly appreciated!
Resolved! gs.beginningOfThisMonth(), show a difference of 1 hour.
Hi All, I have been coding a Script Include, in which I am using gs.beginningOfThisMonth(). However, I could see that the script was not executing correctly, on investigating it further, I found that there is a difference of 1 hour when I use gs.begi...
Split array and use elements in GlideRecord
Dear All, I want to split the array and use its stored elements in GlideRecord query. Below mentioned is the code snippet : // str contains 2 sys_ids as -> [*sys_id_1*, *sys_id_2*] for(var i=0;i<str.length;i++) { var rec = new GlideRecord('core_co...
How to send an email to my SNow instance?
Hi,I am a bit confused regarding inbound emails to SNow.I (think) I've turned on inbound emails using the OOB format -->And I have this OOB POP3 configuration -->I have tried all of the following addressing with nothing showing up in the INBOX or the...
LDAP Server Operational Status is false following upgarde
Hi All, we have just had our TEST instance upgraded from Helsinki patch 12 to Kingston patch 2. Following this our LDAP server now has the operational server of false. When I test connection I get the following error: ldaps://cdlldaps-vip.cheshdata...
Resolved! can any one explain me what is the use of schedule script execution ?
hi everyone.. i am learning servicenow .while practising the reports i came across this schedule script excecution.. As the example stated in the servicenow docs i have created it.. what i have done is wanted the incidents that are older than 30 days...
Send surveys to multiple users from a Watch List?
Hello community, I am trying to set a trigger condition to send a survey to multiple users in a Watch List field from the Project table? Is this possible? I know that the trigger condition only allows for Reference fields to the user table to be sel...
Resolved! Business rule advance Condition for script
HI Developers. I have the following script on a business rule: (function executeRule(current, previous /*null when async*/) { //Get the Email record created against this Log var grEmail = new GlideRecord("sys_email"); if(grEmail.get("sys_id", cu...
