Help changing out of box description and short description

[Gemma4]

Can I get help changing the out of the box short description and  for sc_req_item. 

Currently the Short Description field is the item being ordered.  If the item does not have a short description, then the Request Item's short description is set to the item name.  

Where is this default behavior defined?  Is it a Business Rule? A workflow?

I am trying to override the default behavior because I need to add a variable from the catalog item, but nothing I try is working. 

I've tried creating a before Business Rule but it doesn't seem to be working as expected.  Does anyone have any suggestions. 

Below is the br I tried with  no luck

(function executeRule(current, previous /*null when async*/) {

// Add your code here

var gr= new GlideRecord("sc_req_item");

gr.addQuery('request', current.sys_id);

gr.addQuery('cat_item','cd0f6ba497b871102ab77d100153afd4');

gr.query();

if(gr.next()){

current.short_description=gr.variables.request_name;

}

})(current, previous);

[Brad Bowman]

If you're running this BR on the sc_req_item table, you don't need to do a GR to retrieve the same record.  If you only want this to run for a specific Catalog Item, add that to the When to run Filter conditions.  If you have a variable named request_name, try a one-line script within the defined function:

current.short_description = current.variables.request_name;

[Gemma4]

Hi @Brad Bowman  

I tried to use the following script and condition in a br. The change only needs to impact the Test Catalog Item. But no luck yet. 

when to run before update 

Condition current.cat_item=='Test Catalog Item' 

(function executeRule(current, previous /*null when async*/) {

current.short_description = current.variables.request_name;

// Add your code here

})(current, previous);

[Brad Bowman]

If you are testing this by submitting a new request from this Catalog Item, change the Business Rule to before Insert so that it is triggered when the sc_req_item record is getting created.  This record is not updated until your flow or workflow kicks in, which is another place that you could add this script/action.

[Gemma4]

Hi @Brad Bowman  

I tried your suggestion but no luck. Attached are the 2 business rules I believe are impacting this. So far I have the variable on description and the catalog item on short description. However, I believe it should be the opposite- request name on short description and catalog item name on description. I've tried changing these and then nothing works. Any suggestions. Attached is a copy of the br and examples.