Help creation of a new contact

[Community Alums]

Hi all, 

In virtual agent, I have a topic where users are asked to create a contact. They are asked all the question and from their answers, a new contact should be created. To achieve this, I have used the record action utility and added the fields to show the input variable values.

At the moment, however, I am encountering an error, it's creating the contact, but on the new contact record, the account field is not populated, only the other ones. 

Any ideas? 

This is my script: 

(function execute() {

var gr = new GlideRecordSecure('customer_account');

gr.addQuery('number',vaInputs.account_number);

gr.query();

if(gr.next())

{

gs.info('Test'+vaInputs.account_number);

gs.info('Test'+gr.sys_id);

}

vaVars.account=gr.sys_id;

})()

[Amit Verma]

Hi @Community Alums 

I could see that you are assigning the sys_id to vaVars.account variable though the variable you have mapped in the screenshot is vaVars.account_number. 

Can you please try assigning the sys_id to vaVars.account_number instead of vaVars.account and see if it works ?

Thanks and Regards

Amit Verma

[Community Alums]

Hi @Amit Verma I tried that, but still didn't work

[Community Alums]

@Amit Verma Could it be the fact that this is requested from anauthorized users? 

[Amit Verma · Accepted solution]

@Community Alums 

Yes! You have used GlideRecordSecure which will ensure that the ACLs are enforced to prevent unauthorized data access. Refer https://www.servicenow.com/community/developer-blog/gliderecordsecure-gliderecord-vs-gliderecordsecure-when-to-use/ba-p/2539299

You can probably give this a try with GlideRecord and see if that works.