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05-09-2025 04:29 AM
Hi, i have been struggling to find the record where this notification is being sent for when a contract is sent for review.
I have found this in the log for when its triggered so can anyone understand this and help me?
Solved! Go to Solution.
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05-12-2025 04:52 AM
Figured it out, it was because you cant put yourself as an approver and then review it. The approver has to be different to the person logged in.
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05-09-2025 05:00 AM
it shows it triggers when approval is inserted for that contract i.e. on this event "ast_contract.approval.inserted"
Did you check how the contract approval is inserted?
Did you check any scheduled job, scheduled flow?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-12-2025 12:49 AM
Yeah I have tried looking I really cant find it
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05-12-2025 02:51 AM
I believe it's coming from platform level.
I might have to explore more.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-12-2025 02:10 AM
@joshmorris You can follow these steps to get to the source.
1. On your left navigation type "sys_email.LIST", a new tab will open.
2. On the new tab, use filter "sys_id" is "70897d187dd2e10ad46ea0bbbbb351b".
3. Open the record you got in the filter. Check for the target field, it tells you which record was used to trigger the notification.
-Shantanu