Filet type not support

dgarad · ‎05-12-2025

When trying to attach a file gets an error.

If my answer finds you well, helpful, and related to the question asked. Please mark it as correct and helpful.

Thanks
dgarad

J Siva · ‎05-12-2025

@dgarad check the value of "glide.security.file.mime_type.validation". If it's true, then update the value as "false" amd clear the value of 'glide.attachment.extensions', keep it as empty.

View solution in original post

J Siva · ‎05-12-2025

Hi @dgarad
Check the system property 'glide.attachment.extensions'. If it is not empty and pptx is missing, update the value by adding pptx.

For more info chcek the below support article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0998558

Regards,
Siva

dgarad · ‎05-12-2025

Hi @J Siva

I have update system property as below is not working and file label is confidential internal.

If my answer finds you well, helpful, and related to the question asked. Please mark it as correct and helpful.

Thanks
dgarad

J Siva · ‎05-12-2025

@dgarad Previously, it was empty, meaning all file types were allowed. Therefore, revert the system property value.
Now, check the value of "glide.security.file.mime_type.validation". If it's true, then update the value as "false"

Uncle Rob · ‎05-12-2025

Did you check your glide.attachment.extensions property?