help me mail script

[Thomas98]

Hi,

Can someone please help me html mail script? 

My issue is either I'm getting the entire line in bold and if I remove the <strong> entire line unbolds. 

 while (gr.next()) {

        typeofuser = gr.variables.user_request.getDisplayValue();

        firstname = gr.variables.first_name;

        lastname = gr.variables.last_name;

    }

    template.print('<p>Account Type: <strong>' + typeofuser + '</strong><br />');

    template.print('Frist Name: <strong>' + firstname +'</strong><br />');

    template.print('Last Name: <strong>' + lastname +'</strong><br />');

expected result: 

Account Type: NewUser

First Name:    XXXXX

Last Name:    XXXXX

[Jaspal Singh · Accepted solution]

Hi Thomas,

Script you usiing should work. You can try below.

template.print('<p>Account Type: ');
    template.print('<strong>' + typeofuser + '</strong><br />');
    template.print('Frist Name :');
	template.print('<strong>' + firstname + '</strong><br />');
    template.print('Last Name: ');
	template.print('<strong>' + lastname + '</strong><br />');

[Jaspal Singh · Accepted solution]

Hi Thomas,

Script you usiing should work. You can try below.

template.print('<p>Account Type: ');
    template.print('<strong>' + typeofuser + '</strong><br />');
    template.print('Frist Name :');
	template.print('<strong>' + firstname + '</strong><br />');
    template.print('Last Name: ');
	template.print('<strong>' + lastname + '</strong><br />');

[Thomas98]

That didnt work 😞

var typeofuser;

    var firstname;

    var lastname;

    var gr = new GlideRecord("sc_req_item");

    gr.addQuery("request", current.sys_id);

    gr.query();

    while (gr.next()) {

        typeofuser = gr.variables.type_of_user_request.getDisplayValue();

        firstname = gr.variables.first_name;

        lastname = gr.variables.last_name;

    }

template.print('<p>Account Type: ');

    template.print('<strong>' + typeofuser + '</strong><br />');

    template.print('Frist Name :');

    template.print('<strong>' + firstname + '</strong><br />');

    template.print('Last Name: ');

    template.print('<strong>' + lastname + '</strong><br />');

})(current, template, email, email_action, event);

This is what I got

[Jaspal Singh]

Strange. Can you ensure if the mailscript is not marked as bold or the notification has a bold included just before the mailscript you calling.

[Jaspal Singh · Accepted solution]

When in bold

when not in bold

Ensure the mailscript called is not in bold.