see how my application is
I'm trying to make my application able to send email based on the state change of the state column, However, when I look at the email properties it looks like this
please help me, I don't know what else to do, and if someone could give me a step by step explanation it would be a great help
Hi @Arthur Sanchez ,
As you see in your previous screenshot, you have configured correctly that emails should be send:
So, in a production instance delivered by ServiceNow, this would work, and the users would receive their mails in their Gmail account.
Since this is NOT a production instance, but only a personal developer instance, you can't send emails as this has been disabled by ServiceNow according to what I have posted previously: https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/
So basic, you will not be able to send and/or receive emails in your personal developer instance.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
best regards
Anders
Look like the email incoming property is disable.
You need to enable , this, if you want to receive email in SN
Now I think there's another problem, my application was created outside the global scope, so what I do in the global scope doesn't seem to affect the application and the email properties don't seem to change, especially when I leave and enter the application
And also, even though I enable this option it doesn't send emails, I want from the state of my application to be able to send an email to the User and Spport, so far there is nothing in my Gmail inbox
