Help me send emails from my application

[Arthur Sanchez]

see how my application is

I'm trying to make my application able to send email based on the state change of the state column, However, when I look at the email properties it looks like this

please help me, I don't know what else to do, and if someone could give me a step by step explanation it would be a great help

[AndersBGS · Accepted solution]

Hi @Arthur Sanchez  ,

As you see in your previous screenshot, you have configured correctly that emails should be send: 

So, in a production instance delivered by ServiceNow, this would work, and the users would receive their mails in their Gmail account.

Since this is NOT a production instance, but only a personal developer instance, you can't send emails as this has been disabled by ServiceNow according to what I have posted previously: https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/

So basic, you will not be able to send and/or receive emails in your personal developer instance.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[AndersBGS]

Hi @Arthur Sanchez  ,

that os the reason. Your instance is a PDI and mail has been disabled.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

AndersBest

[Arthur Sanchez]

I'm really lost man, I need an explanation, a step by step from the email configuration to how to send it

[AndersBGS]

Hi @Arthur Sanchez  ,

see the post from earlier with the link. ServiceNow has disabled the possibility from PDI - so no option.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Arthur Sanchez]

Could you explain to me what happened, because I can't understand, the dev instance had the semaisl disabled but is it still possible to view the emails that would "Theoretically" be sent? I'm lost friend

[AndersBGS]

Hi @Arthur Sanchez  ,

When you open up the single mail, you have a "preview mail" under the related links:

This will give you a view just like below that can be utilized:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders