Help needed adding Templates to HR Agent Workspace

[Lauren S_]

Hi Community,

I've scoured product documentation, community posts, and googled galore- but I cannot seem to find a way to have Templates (HR Templates) visible in the Contextual Side panel within the HR Agent Workspace. Has anyone had luck attempting this?

I can add an action assignment that says "Templates" but just spins when I click on it. I can view Templates on tasks and incidents. I'm starting to think HR Templates cannot be set up for use within the HR Agent Workspace, but I don't understand any reason for that. My team relies heavily on templates and not having them accessible in the workspace is quite an inconvenience.

If anyone has any thoughts or suggestions, I would greatly appreciate it!

[Swarup Bhaumik]

Hi,

Has anybody got it working for HR Agent Workspace? Is there a way we can get the template functionality available on Service Operation workspace to be available on HR Agent Workspace (we don't use response template)?

Thanks