Help Required: Service Portfolio Service Offerings not pulling though

Adil N
Tera Expert

‎05-24-2024 07:49 AM

Hi All, 

 

In my instance I have 900+ Service Offering set up and this should be mapped to the Service Offering "Product Field" in the Incident Form, however when i create an incident I can only see one Service Offering 

Screenshot "Service Offerings" is a view of a list and the total number of Service Offerings I have configured in my portfolio 

Screenshot "Incident Form" shows where I should be able to select any of these offerings 

Screenshot  "Service Offering visible" shows that I can only see the one 

 

Any idea what's going on here? I have checked to see that none of the offerings are hidden they are all in the Operational Status 

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Maik Skoddow
Tera Patron
Tera Patron

‎05-25-2024 11:04 PM

OOTB there is a reference qualifier on the "Service Offering" field which expects a selected Business Service first. As in your screenshot the field "Technical Service" is empty, this might be the reason?

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