Business Rule is impacting Catalog item workflow

[SM123]

Hello, 

URGENT

we have a catalog item workflow which will automatically update REQ request state to "closed complete" and RITM state to "closed complete" and RITM stage to "complete" when i change Sc_task State "closed complete". (refer below pics).

As per new requirement when i change my sc_task state to "Pending Caller" OR " Pending Effective Date" atomatically my RITM state should change to "Pending". so, i wrote a business rule (refer below) to achieve this. My BR is working fine for when i choose my state as "Pending Effective Date" but when i choose "Pending caller" this business rule is also changing REQ request state to "closed complete", RITM stage to "complete" which should not happen. i couldn't able to debug why this is happening could some one help how to solve this?

(function executeRule(current, previous /*null when async*/) {
    // Get the parent RITM (Request Item) record
    var ritm = new GlideRecord('sc_req_item');
    if (ritm.get(current.request_item)) {
        // Check if the RITM exists and its state is not already 'Pending'
        if (ritm.state != '-5') {
            ritm.state = '-5';
            ritm.update();
        }
    }
})(current, previous);

[SM123]

Please ignore imgae(28) attachin correct imgae

[Sandeep Rajput]

@SM123 There is nothing wrong with your business rule. However, your workflow has issues as it creates the catalog task at step number 9 and without checking any conditions sets the RITM and Request to Closed Complete at step 10 and 11.

You might want to use a Wait for condition here to wait for the task to get closed complete before changing the RITM and Request states.

Please refer to the documentation here https://docs.servicenow.com/bundle/washingtondc-build-workflows/page/administer/flow-designer/refere... to know more about Wait for condition action.

Hope this helps.