Help Text or Hint in BCM Workspace

[Swathi Samaga]

Hi All,

I am looking for guidance on how to set up Tooltips or Helptext in workspace view. The OOTB Hint and Help field does not work in the BCM Workspace.

I would be happy to know the workarounds as well if any to make the user experience more intuitive in the BCM workspace.

Thanks in advance!

[Ct111]

Check if this helps

LINK

[Swathi Samaga]

Thank you for your response. This works fine in the Platform User Interface.

I am looking for setting up Hint / Tooltip on fields in the Workspace Interface.

[Sebaslag · Accepted solution]

ServiceNow response:

Unfortunately, this functionality is not currently supported in Agent Workspace. We are sorry we could not fulfil your requirement, please understand this is a limitation of the platform in it's current state.

If you feel that this restriction has a significant business impact, kindly raise an idea enhancement request. Post that, ServiceNow will take decision further based on impact and criticality.
Please find knowledge article for reference that guides you to create an enhancement request:
Idea Management for customer enhancement requests

[Swathi Samaga]

Thank you Sebastien for your response and confirmation.

Yes, provision to add Helptext/Tooltip will definitely help the UI to be more intuitive for the end users. I will consider raising an enhancement request.