Help Text or Hint in BCM Workspace

Swathi Samaga
Kilo Contributor

Hi All,

I am looking for guidance on how to set up Tooltips or Helptext in workspace view. The OOTB Hint and Help field does not work in the BCM Workspace.

I would be happy to know the workarounds as well if any to make the user experience more intuitive in the BCM workspace.

Thanks in advance!

1 ACCEPTED SOLUTION

Sebaslag
Giga Expert

ServiceNow response:

Unfortunately, this functionality is not currently supported in Agent Workspace. We are sorry we could not fulfil your requirement, please understand this is a limitation of the platform in it's current state.

If you feel that this restriction has a significant business impact, kindly raise an idea enhancement request. Post that, ServiceNow will take decision further based on impact and criticality.
Please find knowledge article for reference that guides you to create an enhancement request:
Idea Management for customer enhancement requests

View solution in original post

7 REPLIES 7

Hi Sebaslag,

 

Is it still the same in Washington release also? bcoz I can see it there on some fields but I am not sure how its been added.

 

Thanks,

Uma

KalpanaDevi G
Tera Contributor

@Swathi Samaga - Any luck? on the Hint/HoverText for the BCM Workspace?

Andrew Bettcher
Kilo Sage

Same. Any updates?