Help with a script for twilio

[Wendy Peterson]

We currently use Twilio which uses a Script Include, Event and Script Action. I am trying to get this to work with Paging Accounts on the Assignment Group vs looking at the On call schedule but I can't figure out how to get it to get those paging accounts. they are on the Group.u_paging_number - u.paging_number_4. Can anyone see anything that jumps out what is wrong with this. TIA

var OnCallScriptIncludePager = Class.create();
OnCallScriptIncludePager.prototype = {
    initialize: function() {},

    OnCallP2: function(current) {
        var groupid = this.getuserssysidfromgroup(current.assignment_group.sys_id.toString());
        var pagerlist = [groupid.u_paging_number, groupid.u_paging_number_2, groupid.u_paging_number_3, groupid.u_paging_number_4];
        var mobilephone = this.getusermobilephone(pagerlist);

        for (var i = 0; i < mobilephone.length; i++) {
            SNC.Notify.sendSMS('+16516150611', '' + mobilephone[i], 'P1/P2 Incident Notification: ' + current.number + ':' + current.short_description, current);

        }
        var result = [current.sys_id.toString(), current.assignment_group.toString()];
        gs.eventQueue("OnCallGroupPager", current, result, '1');
        var worknotes = "SMS Reminder 1 sent to Incident Group Pagers : " + mobilephone;
        this.UpdateINCRecord(current.sys_id, '1', worknotes);

    },
    //Repeats Sending to All Group Members
    onCallP2Repeat: function(result, count) {
        gs.sleep(600000);
        var response = result.toString().split(',');
        var sysid = response[0];
        var assignmentGroup = response[1];
        var count1 = Number(count) + 1;
        var gr1 = new GlideRecord('incident');
        gr1.addQuery('sys_id', sysid);
        gr1.query();
        if (gr1.next()) {
            var obj = [gr1.sys_id.toString(), gr1.assignment_group.toString()];
            var groupid = this.getuserssysidfromgroup(current.assignment_group.sys_id.toString());
            var mobilephone = this.getusermobilephone(groupid.pagerlist);


            if (count1 < 4 && !gr1.assigned_to && gr1.priority != '3' && gr1.priority != '4' && assignmentGroup == gr1.assignment_group) {
                for (var i = 0; i < mobilephone.length; i++) {
                    SNC.Notify.sendSMS('+16516150698', '' + mobilephone[i], 'P1/P2 Incident Notification: ' + gr1.number + ':' + gr1.short_description, gr1);

                }
                gs.eventQueue("OnCallGroupPager", gr1, obj, count1);
                var worknotes = "SMS Reminder " + count1 + " sent to Incident Assignment Group Pagers : " + mobilephone;
                this.UpdateINCRecord(gr1.sys_id, count1, worknotes);

            } else if ((count1 == 4 || count1 < 7) && !gr1.assigned_to && gr1.priority != '3' && gr1.priority != '4' && assignmentGroup == gr1.assignment_group) {
                SNC.Notify.sendSMS('+16516150698', '' + gr1.assignment_group.manager.mobile_phone, 'P1/P2 Incident Notification: ' + gr1.number + ':' + gr1.short_description, gr1);
                gs.eventQueue("OnCallGroupPager", gr1, obj, count1);
                var worknotes = "SMS Reminder " + count1 + " sent to Incident Assignment Group Manager : " + gr1.assignment_group.manager.name;
                this.UpdateINCRecord(gr1.sys_id, count1, worknotes);

            }
        }
    },

    type: 'OnCallScriptIncludePager'
};

[fidel_ey]

Hi Wendy.
I don't know how you are looking for it but it would be better to make it more modulate in this respect.

OnCallP2: function(current) {
var groupRecord = this.getGroupRecord(current.assignment_group.sys_id.toString());
if (!groupRecord) {
gs.error("Group not found for sys_id: " + current.assignment_group.sys_id);
return;
}

var pagerlist = [
groupRecord.u_paging_number,
groupRecord.u_paging_number_2,
groupRecord.u_paging_number_3,
groupRecord.u_paging_number_4
];

// Get the group Name

    getGroupRecord: function(groupSysId) {

        var grGroup = new GlideRecord('sys_user_group');

        if (grGroup.get(groupSysId)) {

            return grGroup;

        }

        return null;

    },

[Ankur Bawiskar]

@Wendy Peterson 

what's your business requirement here?

Is that an OOB script include?

[Wendy Peterson]

The business requirements are that it pages to the Group.u_paging_number, Group.u_paging_number_1, Group.u_paging_number_2, Group_u_paging_number_3 and Group_u_paging_number_4

If it's a P1/P2 which is controlled by a Business Rule - This script is currently working fine that goes to Group members and then to the On Call Person in a different scenario based on how it's set up but they want the ability to use Service Accounts in place of

var OnCallScriptInclude = Class.create();
OnCallScriptInclude.prototype = {
    initialize: function() {},
    OnCall: function(current) {
//Sends to On Call Person
        var group = current.assignment_group;
        var results = this.getmobilephoneofcallperson(group, current.sys_id);
        gs.log('results' + results.mobilephone, 'Dallas');
        SNC.Notify.sendSMS('+16516150611', results.mobilephone, 'P1/P2 Incident On Call Notification ' + current.number + ':' + current.short_description, current);
	    var result = [current.sys_id.toString(), current.assignment_group.toString()];
        gs.eventQueue("OnCallEvent1", current, result, '1');
        var worknotes = "SMS Reminder 1 sent to On Call calendar person : " + results.username;
        this.UpdateINCRecord(current.sys_id, '1', worknotes);

    },
//Updates Worknotes for On Call Person
	 UpdateINCRecord: function(sysid, count, worknotes) {
        var gr = new GlideRecord('incident');
        gr.addQuery('sys_id', sysid);
        gr.query();
        if (gr.next()) {
           gr.work_notes = worknotes;
   
        }
        return true;
    },
//Repeats Sending to On Call Person
    onCallRepeat: function(result, count) {
        gs.sleep(600000);
        var response = result.toString().split(',');
        var sysid = response[0];
        var assignmentGroup = response[1];
        var count1 = Number(count) + 1;
        var worknotes;
        var gr1 = new GlideRecord('incident');
        gr1.addQuery('sys_id', sysid);
        gr1.query();
        if (gr1.next()) {
            var group = gr1.assignment_group;//Sends to On Call Calender Person
            var obj = [gr1.sys_id.toString(), gr1.assignment_group.toString()];
            var results = this.getmobilephoneofcallperson(group, gr1.sys_id);

            if (count1 < 4 && !gr1.assigned_to && gr1.priority != '3' && gr1.priority != '4' && assignmentGroup == gr1.assignment_group) {
                SNC.Notify.sendSMS('+16516150611', '' + results.mobilephone, 'P1/P2 Incident Notification: ' + gr1.number + ':' + gr1.short_description, gr1);
                worknotes = "SMS Reminder " + count1 + " sent to On Call Calendar Person : " + results.username;
                gs.eventQueue("OnCallEvent1", gr1, obj, count1);
                this.UpdateINCRecord(gr1.sys_id, count1, worknotes);

            } else if ((count1 == 4 || count1 < 7 ) && !gr1.assigned_to && gr1.priority != '3' && gr1.priority != '4' && assignmentGroup == gr1.assignment_group) {
                SNC.Notify.sendSMS('+16516150611', '' + gr1.assignment_group.manager.mobile_phone, 'P1/P2 Incident Notification: ' + gr1.number + ':' + gr1.short_description, gr1);
                worknotes = "SMS Reminder " + count1 + " sent to Assignment Group Manager : " + gr1.assignment_group.manager.name;
                gs.eventQueue("OnCallEvent1", gr1, obj, count1);
                this.UpdateINCRecord(gr1.sys_id, count1, worknotes);
            }

        }
    },
//Updates Worknotes for On Call Person for Repeats
    UpdateINCRecord: function(sysid, count, worknotes) {
        var gr = new GlideRecord('incident');
        gr.addQuery('sys_id', sysid);
        gr.query();
        if (gr.next()) {
            gr.work_notes = worknotes;
            gr.update();
        }
        return true;
    },
/////////////////////////////////////////////////////////////////////////////////////
//Sends to ALL Group Members
    OnCallToGroupMember: function(current) {

        var groupid = this.getuserssysidfromgroup(current.assignment_group);
        var mobilephone = this.getusermobilephone(groupid);
        var userNames = this.getusernamefromsysid(groupid);

        for (var i = 0; i < mobilephone.length; i++) {
            SNC.Notify.sendSMS('+16516150611', '' + mobilephone[i], 'P1/P2 Incident Notification: ' + current.number + ':' + current.short_description, current);

        }
        var result = [current.sys_id.toString(), current.assignment_group.toString()];
        gs.eventQueue("OnCallEventGroupMember", current, result, '1');
        var worknotes = "SMS Reminder 1 sent to Incident Assignment Group Members : " + userNames;
        this.UpdateINCRecord(current.sys_id, '1', worknotes);

    },
//Repeats Sending to All Group Members
    onCallRepeatGroupMember: function(result, count) {
        gs.sleep(600000);
        var response = result.toString().split(',');
        var sysid = response[0];
        var assignmentGroup = response[1];
        var count1 = Number(count) + 1;
        var gr1 = new GlideRecord('incident');
        gr1.addQuery('sys_id', sysid);
        gr1.query();
        if (gr1.next()) {
            var obj = [gr1.sys_id.toString(), gr1.assignment_group.toString()];
            var groupid = this.getuserssysidfromgroup(current.assignment_group);
            var mobilephone = this.getusermobilephone(groupid);
            var userNames = this.getusernamefromsysid(groupid);

            if (count1 < 4 && !gr1.assigned_to && gr1.priority != '3' && gr1.priority != '4' && assignmentGroup == gr1.assignment_group) {
                for (var i = 0; i < mobilephone.length; i++) {
                    SNC.Notify.sendSMS('+16516150611', '' + mobilephone[i], 'P1/P2 Incident Notification: ' + gr1.number + ':' + gr1.short_description, gr1);

                }
                gs.eventQueue("OnCallEventGroupMember", gr1, obj, count1);
                var worknotes = "SMS Reminder " + count1 + " sent to Incident Assignment Group Members : " + userNames;
                this.UpdateINCRecord(gr1.sys_id, count1, worknotes);

            } else if ((count1 == 4 || count1 < 7 ) && !gr1.assigned_to && gr1.priority != '3' && gr1.priority != '4' && assignmentGroup == gr1.assignment_group) {
                SNC.Notify.sendSMS('+16516150611', '' + gr1.assignment_group.manager.mobile_phone, 'P1/P2 Incident Notification: ' + gr1.number + ':' + gr1.short_description, gr1);
                gs.eventQueue("OnCallEventGroupMember", gr1, obj, count1);
                var worknotes = "SMS Reminder " + count1 + " sent to Incident Assignment Group Manager : " + gr1.assignment_group.manager.name;
                this.UpdateINCRecord(gr1.sys_id, count1, worknotes);
            }
        }
    },

    type: 'OnCallScriptInclude'
};

[Ankur Bawiskar]

@Wendy Peterson 

what does this function return? -> getuserssysidfromgroup

Seems it's a JSON or a GlideRecord object and you are getting the key values from it or field values from it

Are you sure the key names or field names are correct?

u_paging_number, u_paging_number_2, u_paging_number_3,u_paging_number_4