Business duration left on Incident form

[Abishek1998]

Hi all,

I have created a new field named as business time left and Wrote a business rule on incident table to query the related task sla record and copy the same value and gets pasted there. now the field is not populated. I am pasting my script below.

My requirement is when the business time left  in task sla changes, The field on the incident form should also reflect same.

It is an ASYNC business rule.

(function executeRule(current, previous) {

    var slaGR = new GlideRecord('task_sla');

    slaGR.addQuery('task', current.sys_id);

    //slaGR.addQuery('active', true);

    slaGR.addQuery('sla.target', 'resolution');

    slaGR.setLimit(1);

    slaGR.query();

    if (slaGR.next()) {

        current.u_business_time_left = slaGR.getValue('business_time_left');

        current.update();

    }

})(current, previous);

[Ankur Bawiskar]

@Abishek1998 

you should have after update BR on task_sla with condition as Business time left Changes

(function executeRule(current, previous /*null when async*/ ) {

    // Ensure we are only targeting incidents
    if (current.task.sys_class_name == 'incident') {
        var incidentGR = new GlideRecord('incident');
        if (incidentGR.get(current.task)) {
            // Copy the business time left value from task_sla to the incident
            incidentGR.u_business_time_left.setDateNumericValue(current.business_time_left.dateNumericValue());
            incidentGR.update();
        }
    }

})(current, previous);

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[Tanushree Maiti]

Hi @Abishek1998 

What type of Field  business time left is? 

In this line  parse the value properly , it will be set .

current.u_business_time_left = slaGR.getValue('business_time_left');