Help with Client Script to update the Work_Notes on the Incident Form

[alhicks]

Can the below script be changed to update the work_notes with the "u_reassign_reason" which is a drop down list? We get the popup box to select a reason that the Help Desk is assigning the incident to another group, we'd like for the value from the reason be updated to the work_notes on the incident.

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading) {
return;
}
if(g_form.isNewRecord()){
if (g_form.getValue('assignment_group') != '8051349c0a0a3c1f005d2bbd78082b2d') {
g_form.setDisplay('u_reassign_reason',true);
g_form.setMandatory('u_reassign_reason',true);
alert("Reassign reason is mandatory");
}
else {
g_form.setDisplay('u_reassign_reason',false);
g_form.setMandatory('u_reassign_reason', false);

}
}
}

[ShaneBrazeal]

You could add a client script that runs on change of

u_reassign_reason

that adds it to the work notes like:

g_form.setValue("work_notes", g_form.getValue("u_reassign_reason"));

[alhicks]

Thank you Shane, one more question. Is there any way to put verbiage in front of the u_reassign_reason? Like "Incident Reassigned due to" + u_reassign_reason.

[zschneider]

You could do

g_form.setValue("work_notes", "Incident reassigned due to " + g_form.getValue("u_reassign_reason"));

or

var workNotesVal = "Incident reassigned due to " + g_form.getValue("u_reassign_reason");
g_form.setValue("work_Notes",workNotesVal);

[alhicks]

Great, works perfect!! Thank you both very much.