help with cloning production instance to dev instance dev11060.service-now.com

[Ryan Norton]

Hello, I need assistance with cloning an exact copy of our current live instance to this development sandbox instance. When I attempt to clone it I get the following errors.

1. ) "Destination does not allow clone requests (Typically used by live production instances, a property was set that prevents the instance from being cloned over)."
2. ) "Invalid insert"

[Thijs Daemen · Accepted solution]

Hi Ryan,

Unfortunately you cannot clone to dev environments.

From the faq for developer program:

3. How are these different from my (non-)production instances?

Personal developer instances have the following limitations:

• Cannot be clone targets for customer or partner production or non-production instances.

[Ryan Norton]

Thank you sooo much, That makes sense and saved me lots of time searching. Just one more question, if i wanted an additional instance, how much work is involved for me to gain one. additionally I was told by a couple people that there is a plausibility for us to request a vm clone of an instance and host it ourselves for development purposes. Is this true, if so how do i get one?

[Travers M]

You may want to talk to your ServiceNow rep for this.   If you don't have a sub production instance they can work with you and get one provisioned (probably for cost).   I know in our case we had to hit a certain number of licensed users and we were then eligible for another.   That may not be the case anymore as this was awhile back.   As far as the VM thing goes, I can't speak to that one as I've not heard either way.