help with cloning production instance to dev instance dev11060.service-now.com

[Ryan Norton]

Hello, I need assistance with cloning an exact copy of our current live instance to this development sandbox instance. When I attempt to clone it I get the following errors.

1. ) "Destination does not allow clone requests (Typically used by live production instances, a property was set that prevents the instance from being cloned over)."
2. ) "Invalid insert"

[Mike Allen]

If it is going to work, and I am not sure it will, you'd have to set this property on your target instance:

var prop = new GlideRecord('sys_properties');

if(prop.get('3194ef10371120004f6a80f7bcbe5da2')){

prop.value = true;

prop.update();

}

[sam332]

hello mallen ,

 Where do we need to write this script

Thanks

Sam

[Ryan Norton]

Thanks mike, however it seems as though I need to have the "maint" role in order to access the properties list. when I look for it in the roles area using elevated/standard admin privileges it doesn't appear in the list, additionally I am unable to create the role as the role already exists. just to verify, the area I am suppose to access is the "properties.list"?

[Mike Allen]

sys_properties.list