Help with error "getEventTarget() called with invalid record reference"

[kc99]

Hi,

I've created a new 'Scheduled Job' that runs every hour with the following code:

var myQuery = 'inc_company!=d6417bf56c5b3100a9474cdec0731892^inc_priorityIN1,2^inc_stateNOT IN6,7^taskslatable_sla.condition_class=d8e775510a0a2c9429616e9a8b7b6f15';
var myInc = new GlideRecord('incident_sla');
myInc.addEncodedQuery(myQuery);
myInc.query();

while (myInc.next()) {
gs.eventQueue('bt.ssoc.mim.alert', myInc, '', '');

I've set the 'run as' to the System Administrator user.

Unfortunately it is throwing an error - e.g.

getEventTarget() called with invalid record reference: incident_sla.722cb3c2373747005a5c5aa5 for event: bt.ssoc.mim.alert, could have been deleted

for each record that it finds in the above query.

I did notice that, because I'm querying the 'incident_sla' table, that there are 2 sys_ids relating to the selected records.

We operate a domain separated instance but the System Administrator user has access to all domains.

Can anyone see a problem with the event queue statement above?

Many thanks in advance,

Keiron.

[Harsh Vardhan]

kindly refer the below kb article

ServiceNow KB: Event generates error to EventRecord: getEventTarget() called with invalid record ref...

[kc99]

Thanks for the quick reply Harshvardhan.

I did see that article but, as their is no proposed workaround, I thought I'd pose the question to the community.

I'm assuming that this error is actually generated by the attempted event queue statement?

I use the event in an email notification to send out emails but I guess the event hasn't been passed to the notification because of this error?

Thanks again,

Keiron..

[Harsh Vardhan]

can you try to pass the value in 3rd and 4th parameter in event queue function..

gs.eventQueue('bt.ssoc.mim.alert', myInc, gs.getUserID(), gs.getUserName());

[kc99]

Thanks again for the reply.

Unfortunately that still generated the same error.

Again, I wonder if this is because I'm querying a database view (incident_sla) - perhaps I should query the task_sla table?