For a particular HR Service, I configured an HR Task of HR Task Type "Collect Employee Input".
This task has an "Employee form" field set to an Employee Form that I created. It looks like this:
So I am specifying that the table involved is "HR Profile", the record involved is a particular user whom I have Hard Coded for now (because I don't know what I'm supposed to be doing there).
And the Employee Form Field Mappings are each set to a field on the HR Profile.
This is not working. When the User completes the Employee Form on the Employee Service Center, the task gets marked as Closed Complete, but the HR Profile is not updated. What am I missing here? Or what am I misunderstanding? Thanks!
@G24 According to the configuration, once the employee form task is submitted, the changes will be mapped to user Bill Olson's HR profile.
Did you verify Bill Olson's profile to check whether the changes were mapped correctly on nationality, ethnicity and contingent fields?
The table and filter used on the employee form field is used to fetch the record where the changes from the mapping table in the related list need to be mapped. In your case the filter fetches HR profile record where user is Bill Olson.
If you wish to make this filter dynamic and fetch the HR profile record of logged in user then you need to use dynamic filter as follows.
For more information please refer to https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/human-resou...
