Help with SLA

[Abhijit Das7]

HI Everyone, 

I have created one catalog item and workflow for the same catalog item. But in RITM I can not see Task SLA . I have one existing 5 Days SLA which I have to trigger when RITM is created. Can anyone suggest how can I attach existing SLA to particular catalog item.

Thanks in advance

[HIROSHI SATOH]

The reason why the task SLA is not displayed is because the SLA start conditions have not been met. Check your SLA start conditions.

You need to create a workflow to meet the requirement (you can also modify or add an SLA workflow).

[Jaspal Singh]

Hi,

Can you share the SLA defintion that is created.