Help with workflow

[servicenow_devo]

Hi can anyone help me with configuring workflow to send notification to manager if incidents are unassigned even after 3 hour of assignment to particular group. I tried with creating and it's not sending notifications even if it matches condition. How can this be trouble shooted or any idea to help me.

Thankyou

[Saurabh Gupta]

Hi,
Why do you want to do this using workflow?

[servicenow_devo]

I need to notify manager of one specific group if the ticket is unassigned for more than 3 hour. No update in ticket even after assignment.new notification needs to be sent.

[Saurabh Gupta]

Hi,
This scenario should be done through scheduled job which should run periodically like every 5 minutes and so.

[servicenow_devo]

Can you please share the script