Help with workflow

servicenow_devo · ‎12-05-2023

Hi can anyone help me with configuring workflow to send notification to manager if incidents are unassigned even after 3 hour of assignment to particular group. I tried with creating and it's not sending notifications even if it matches condition. How can this be trouble shooted or any idea to help me.

Thankyou

Dr Atul G- LNG · ‎12-06-2023

Hi @servicenow_devo

https://www.servicenow.com/community/developer-forum/creating-schedule-job-to-send-notification/m-p/...

Just change from days to Hours.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

servicenow_devo · ‎12-06-2023

@Saurabh Gupta could you share the logic in the that way. Requirement is when ticket is assigned to group 'x' and even after1 hour its unassigned manger needs to be notified.

Thankyou