Hi, We are facing issue on the RITM level for which work flow was not triggered

[rajeshKongamudi]

Hi community,

We are facing issue on RITM level which the stage and state got closed complete which doesn't have any workflow attached to it this is strange we can't able to figure it out, can someone please help us on this issue. Thanks in advance.

Here we can observe no workflow but the stage and state got closed complete

[rajeshKongamudi]

Like this you mean

[Community Alums]

Hi @rajeshKongamudi ,

Could you please try like this & let me know? Here you can add the sysID of the RITM in the related record as shown below.

[rajeshKongamudi]

Hi @Community Alums 

No it was not sowing any record for me

[Community Alums]

Hi @rajeshKongamudi ,

Did it happen only for this RITM only or all the RITMs which were created using the catalog item?

[rajeshKongamudi]

Hi @Community Alums 

No it was happening for only this RITM for the remaining requests it was showing