Hide a specific field from Incident, problem, change, Service Portal,

[vidishaagarwal5]

I have been asked a question, Hide a specific field from Incident, problem, change, Service Portal, LIST VIEW from all this places in one go? how can we achieve it?

[Nawal Singh]

Hi @vidishaagarwal5 ,

Best and most maintainable way to hide a field from everywhere is through Access Control Rules (ACLs) or Dictionary attributes

(ACL )Access Control Rules-

1. Go to:
System Security → Access Control (ACL)

2. Create a new ACL for the field:

- Type: record

- Operation: read

- Name: e.g. incident.u_sensitive_field

Then create similar ones for problem.u_sensitive_field, change_request.u_sensitive_field, etc.
(Or use one condition script that checks for multiple tables if you want to consolidate it.)

Condition / Script example:

// Deny read access for everyone except admin
if (gs.hasRole('admin')) {
    answer = true;
} else {
    answer = false;
}

Alternative: Use a Dictionary Attribute

You can open the dictionary entry for that field and:

- Set the attribute:
no_list=true - hides from list views
read_roles=admin - only admin can read

- Or remove it from forms manually (but that’s per form).

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh

[Ankur Bawiskar]

@vidishaagarwal5 

if that field is at task level and you want to remove it from form and list view then do this

1) create field level READ ACL on task table and use advanced script with this

answer = false;

-> this will hide the field from form, list of all the tables where this field is being used such as incident, problem, change etc

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ravi Gaurav]

Hi @vidishaagarwal5 

Best way to hide a field globally in ServiceNow

1. Access Control (ACL) – Recommended

• Go to: System Security → Access Control (ACL)

• Create a new ACL with:

  • Type: record

  • Operation: read

  • Name: incident.u_sensitive_field

Script Example:

answer = gs.hasRole('admin');

(Only admin can read the field.)

2. Dictionary Attribute (Alternative)

• Open the field’s dictionary entry.

• Add or modify attributes:

  • no_list=true → hides from list view

  • read_roles=admin → visible only to admin

Use ACLs for security and scalability; dictionary attributes only for quick UI-level restrictions.