Ah! my bad I forgot to share the solution for HR Agent Workspace.
Caution: In order to achieve the same functionality on HR Agent workspace, you need to make some changes within an OOTB script include hr_CaseTransferAjax. Any changes here would mean you would need to take care of any changes during upgrades by manually merging them in this script include.
For now let's proceed with how this can be achieved in workspace.
When we closely look at the workspace client script for Transfer case UI Action we find the following.
This UI Action calls an OOTB script include hr_CaseTransferAjax to fetch the possible list of services. When we further drill down in this script include we find a method
On line number 45, replace the existing line with the following.
var oldServices = new sn_hr_core.hr_CaseCreation().getServicesForUser(subjectPerson || '', true);
var services = new sn_hr_core.HRServiceV2().getUpdatedHRServices(oldServices);rest of the code should remain intact.
Save the changes and test it on workspace this time the excluded services will not appear.
This is how the service dropdown look when the "HR Accounts Inquiry" service is not exlcuded.
This is how it looks when it is excluded.
Hope finally this help you achieve your goal.
Finally managed to crack the code for excluding specific HR Services from Transfer Case drop down. Initially, the code appeared simple, however when I started uncovering the layers I got to know about the underlying complexities.
Spent close to 2 hours last night to solve this mystery, in fact almost gave up it. However, found your messages today and thought of keep you waiting and then later on disappointing you made me give it another try and this time managed to do it :). Enough of talking let's get straight into the code.
First thing first, make sure to revert all the changes which you have done in Transfer case UI Page. My apologies for misguiding you earlier, I will try to be more careful in future before making such wild guesses.
First of all create a script include which will the HR services for you. Here is the code for the script include.
var HRServiceV2 = Class.create();
HRServiceV2.prototype = {
initialize: function() {},
getUpdatedHRServices: function(services) {
var newServiceObjArray = [];
var excludedServiceArray = ['5628cde49f331200d9011977677fcf04','d628cde49f331200d9011977677fcf03'];
//HR Accounts Inquiry 5628cde49f331200d9011977677fcf04
//Password Reset d628cde49f331200d9011977677fcf03
for (var i = 0; i < services.length; i++) {
var hrCOE = {};
hrCOE['display'] = services[i].display;
hrCOE['coe'] = services[i].coe;
if (services[i].children) {
var hrServiceArray = services[i]['children'];
var newHRServiceArray = [];
for (var j = 0; j < hrServiceArray.length; j++) {
if (excludedServiceArray.indexOf(hrServiceArray[j]['sys_id']) == -1) {
newHRServiceArray.push(hrServiceArray[j]);
}
}
hrCOE['children'] = newHRServiceArray;
hrCOE['sys_id'] = services[i].sys_id;
}
newServiceObjArray.push(hrCOE);
}
return newServiceObjArray;
},
type: 'HRServiceV2'
};We will use this script include in the UI page to filter our hr services. In this example I am filtering two HR services //HR Accounts Inquiry 5628cde49f331200d9011977677fcf04 and //Password Reset d628cde49f331200d9011977677fcf03
You can define a property so that you wouldn't have to make changes in the script include time and again.
Here are the changes you need to do in your UI Page.
Here is the code
<g:evaluate jelly="true">
var subjectPerson = jelly.sysparm_subject_person;
var services = new sn_hr_core.hr_CaseCreation().getServicesForUser(subjectPerson || '', true);
var newServices = new sn_hr_core.HRServiceV2().getUpdatedHRServices(services);
var servicesString = JSON.stringify(newServices);
</g:evaluate>
This is how Transfer case New service drop-down looks before excluding the HR services.
Before:
This is how the new service drop down look after applying the changes.
After:
Notice that HR Services //HR Accounts Inquiry 5628cde49f331200d9011977677fcf04 and //Password Reset d628cde49f331200d9011977677fcf03 are no longer available for the Transfer Case operation.
I am also attaching the UI Page, and Script include Source code for you. Please find them in the attachment.
Hope this helps 🙂
