Hide a Widget based on the account of the logged in user

[jabaya]

Hello gurus,

I need help with a Service Portal requirement. where i have a widget with a filter which i cloned and set filter of the cloned widget a little different, the challenged i have is to show / hide the widgets based on the logged is user.

the original widget will be the default one.

while the cloned widget will only show for the users of a certain account  ( example. account = xyz ).

i have tried to do a server script in the widget directly. ( tho im not knowledgeable enough to complete the script. -hence why i need help 🙂 ).

Attached is what I'm working on , any suggestions will be appreciated ❤️ Thankyou in advance 🙂

// Create a new GlideRecord object for the user table
var grUser = new GlideRecord('sys_user');

// Get the current logged-in user ID
var loggedInUser = gs.getUserID();

// Query the user record for the logged-in user
if (grUser.get(loggedInUser)) {
    // Check if the user account is 'urban utilities'
    if (grUser.u_account == 'XYZ') {
        gs.info('User account is XYZ');
        // Perform actions for the specific user account
	(-------------NOT SURE------------ what to add here to SHOW the widget)
    } else {
        gs.info('User account is not urban utilities');
        // Perform actions for other user accounts or handle accordingly
	(-------------NOT SURE------------ what to add here to HIDE the widget)
    }
} else {
    gs.info('Unable to find the logged-in user record');
}

[Yashsvi]

Hi @jabaya,

please check below code:

checkCondition();

function checkCondition(){

var locationId = gs.getUser().getLocation();

var usrLocation = new GlideRecord('cmn_location');
usrLocation.addQuery('sys_id', locationId);
usrLocation.query();
if(usrLocation.next())
{
var userRegion = usrLocation.getValue('u_gyregion_code');

if(userRegion == "NA") 
{
return true;
}
return false; 

}

}

Thank you, please make helpful if you accept the solution.

[jabaya]

This is based on Location, thanks for the idea. i also saw this in another thread. 

[surajchacherkar]

Hi @jabaya ,

PFB link, seems like similar requirement.

https://www.servicenow.com/community/now-platform-forum/show-or-hide-widget-by-condition/m-p/984149 

If my response helped you, please click on "Accept as solution" and mark it as helpful.

Thanks

Suraj

[jabaya]

made some progress with what im currently working on 
HTML

<div ng-if="data.isUrbanUtilities">
    <!-- Your widget content here -->
  
</div>

Server Script;

				(function() {
					data.isUrbanUtilities = false;

					// Get the current logged-in user object
					var user = gs.getUser();
					var userSysId = user.getID();
					gs.info('Logged-in User ID: ' + userSysId);  // Log the user ID for debugging

					// Use GlideRecord to get the user record
					var grUser = new GlideRecord('customer_contact');
					if (grUser.get(userSysId)) {
						var companyValue = grUser.getValue('company');
						gs.info('User account value: ' + accountValue);  // Log the account value for debugging

						// Check if the user account is 'urban utilities'
						if (companyValue == 'Urban Utilities') {
							data.isUrbanUtilities = true;
						}
					} else {
						gs.info('User record not found.');
					}

					gs.info('isUrbanUtilities: ' + data.isUrbanUtilities);  // Log the final result
				})();

however what i dont understand is that the widget now stays hidden even if the condition is met please see attached screenshot for the values im getting at based on the logs.