Hide Agent Name In Ticket Conversation Widget

[Darshana2]

I need to hide the HR agent name from the portal in ticket conversation widget.please provide suggestion on this

[Musab Rasheed]

Screenshot ?

[Darshana2]

[Musab Rasheed]

Check these out

https://www.servicenow.com/community/csm-forum/hide-the-agent-name-from-the-activity-stream-on-the-p...

https://www.servicenow.com/community/developer-forum/ticket-conversation-widget-hide-agent-s-name-fr...

[Darshana2]

It is not working