Hide assignment groups from the list

Dan Brown2
Kilo Sage

Hello,

Can someone point me in the direction of how, when in an incident, I will be able to hide/remove certain assignment groups from the list - if the logged in user is not a member of certain groups?  

Many thanks,

Dan

1 ACCEPTED SOLUTION

Brad Tilton
ServiceNow Employee
ServiceNow Employee

You should be able to do this with a reference qualifier on the assignment group field.



http://wiki.servicenow.com/index.php?title=Reference_Qualifiers


View solution in original post

4 REPLIES 4

tonyshabani
Kilo Expert

Create a script include that queries that group table and checks against the current user. You may then reference that script include in the reference qualifier of the assignment group field.


Brad Tilton
ServiceNow Employee
ServiceNow Employee

You should be able to do this with a reference qualifier on the assignment group field.



http://wiki.servicenow.com/index.php?title=Reference_Qualifiers


Dan Brown2
Kilo Sage

Thanks guys, managed to create requirements.


Close off the question if the query is answered .. Thanks!!!