Hide Attachments for a Specific Assignment Group in a Catalog Item Request

[sujan0119]

In our ServiceNow instance, we have a specific catalog item configured such that, upon submission, two tasks are generated for the associated RITM: The first task is assigned to the ABC Access Group. The second task is assigned to the CAS Access Group. When the request is submitted, any attachment added to the RITM is automatically copied to both SC Tasks. However, we need to implement a restriction for this catalog item such that: Members of the CAS Access Group should not be able to view the attachments on either the SC Task or the RITM. If the task is reassigned to any other group, members of the reassigned group should gain visibility of the attachments on both the SC Task and the RITM.

The requirement is for specific catalog item where CAS Access Group is a SC Task assignment group. Please help!

[sujan0119]

Hi @ ChiranjeeviR ,

Apologies, for the late reply. The client remained silent regarding this request as they wanted some tweaks and we also had upgrade scheduled in between. Now, the client has changed the request . They want the users of the assignment group "CAS Access Group" should not be able to view any attachments in ServiceNow, neither on any SC Task nor on any RITM. could you please provide some suggestion regarding this. 

Thanks & Regards,

Sujan