Hide “Awaiting Acceptance” State from Edit Button on Workspace View
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yesterday
I have a requirement where, when a user selects multiple records (bulk records) from the HR Agent Workspace view and clicks the Edit button to update them, the “Awaiting Acceptance” option should not be visible in the State field.
In other words, during bulk updates from the Workspace view, the “Awaiting Acceptance” state should be hidden from the available state choices to prevent users from selecting it.
Please refer to the screenshots below for better clarity.
Kindly share the approach or best practices to proceed further with this requirement.
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yesterday
I doubt this is feasible
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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yesterday
Kindly let me know the obstacles or any feasible approach to achieve this functionality.
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19m ago
the reason being the view it opens up, client script etc doesn't run and hence you can't remove option using script in any field
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
