Hide Catalog Variable's Information or Annotation from RITM and SCTASK

subhadeep1618
Tera Guru

Screenshot from a RTIM:

subhadeep1618_0-1692502046160.png

Basically what I want is this: 

I have a variable which has a 3-line information/help text which is always expanded on catalog form.

Now when this form is submitted, under the RITM and SCTASK variable this same help text is again displayed - this is what I do not want. 

So, is there any way to restrict visibility of information text only on form and hide it from RITM and SCTASK?

 


Please mark this post as a solution and also as helpful, if this resolves your issue or query.

Thanks,
Subhadeep Ghosh.
2 REPLIES 2

Harish Bainsla
Kilo Patron
Kilo Patron

you can use ui policy

varaprasad123
Kilo Guru

Hello @subhadeep1618 

I think it's not possible to hide a help text of a variable there are some solutions discussed in this link.

https://www.servicenow.com/community/itsm-forum/how-to-hide-empty-the-help-text-of-a-field/m-p/53198...