Hide Choices on contact_type field on HR Case based on Assignment group values.

[ImpuV]

Hi Everyone,

I have a requirement where Assignment group is ABC or XYZ I need to hide 3 choices under Source (contact_type) field which is a reference field. 

Hide only 2 choices and set a default value when assignment group is AAA or CCC - Need to do this for a couple of groups.

I have tried using removeOption on OnLoad script but realised it doesn't work on Reference fields. 

How do I achieve this?

[Kristen Dettman]

I believe you could add an advanced reference qualifier to your Source field, then point to a script include where you have your condition logic. Here is an example of what I'm thinking:

https://www.servicenow.com/community/developer-forum/add-a-reference-filter-to-field-based-on-a-cond...

Have a great day!

Kristen

[Gangadhar Ravi]

if it is reference field the you need to implement reference qualifier.   Please check below to find how advanced reference qualifiers work. 

https://servicenowguru.com/script-includes-scripting_advanced-reference-qualifier-script-include/

[swathisarang98]

Hi @ImpuV ,

I have a requirement where Assignment group is ABC or XYZ I need to hide 3 choices under Source (contact_type) field which is a reference field.  - > [you can create a script include and a reference qualifier to filter out the choices from reference field - Swathi] 

Hide only 2 choices and set a default value when assignment group is AAA or CCC - Need to do this for a couple of groups. -> [In the same script include you can mention this point - Swathi ]

I have tried using removeOption on OnLoad script but realised it doesn't work on Reference fields. 

How do I achieve this? -> [In the same script include create one more function and return the value and call this second function in Default value of assignment group this should auto populate the value -Swathi]

Let me know if you need help with the scripting , and please do share whatever you have tried so far with some screen shots.

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[ImpuV]

Hi Swati,

Thank your help. 

I am trying to hide choices on this field and Set default value 

For eg : Assignment group is AAA/ BBCv - Show 3 choices and set 'Phone' as Default value.

Assignment group is ABC - Show 5 choices and set 'Other' as default value.

28 assignment groups for which I need to show 3 choices and set 'Email' as default  value.

based on the Assignment group. This is the Dictionary entry of the field. I have tried to hide options for the same field on INC form using addOption/removeOption. But it's not working for HR Case form.

I mistook this to be a Reference field. Apologies.