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12-26-2019 10:38 AM
Hello everyone,
I thought this one was pretty straightforward so i made a client script, but when a catalog item has the Cancellable checkbox checked, i need the associated catalog tasks to not show the closed cancelled state as a choice in the dropdown, the script below is not working:
function onLoad() {
if(g_scratchpad.u_cancellable == 'false') {
g_form.removeOption('state', '4');
}
}
Can someone spot what my script is missing?
Solved! Go to Solution.
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12-27-2019 11:16 AM
I was thinking, since the Business Rule and Client Script itself are oke, and the addInfoMessage is simply not displayed, and you don't experience this in general with other Client Scripts:
Do you have other Client Scripts on the same form? Might these be interfering? Have you tried disabling these and retesting to see if the new Business Rule and Client Script are working? If so, then you know there's an issue or conflict with the existing Client Scripts on your form.
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
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Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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12-27-2019 08:02 AM
There is a business rule and a client script. the business rule is a display business rule and the client script is below:
function onLoad() {
if(g_scratchpad.u_cancellable == 'false') {
g_form.removeOption('state', '4');
}
}
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12-27-2019 08:09 AM
What table is the business rule running on? Since the script is for task I'm guessing sc_task?
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12-27-2019 08:16 AM
Correct, the business rule is running on the sc_task table.
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12-27-2019 08:21 AM
Ok change your line of code to below in your business rule. Since u_cancellabe is on the item you have to dot walk to get to it.
g_scratchpad.u_cancellable = current.request_item.cat_item.u_cancellable;
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12-27-2019 08:52 AM
That didnt work, im not sure what could be the issue.
