Hide fields on Service catalog

[Mahalakshmi Rav]

Hello,

I'm trying to hide the fields "division and environment" when the request type is selected " new access" in one of my service catalog. I created one catalog UI policy and given the condition as request type is "new access" and created two catalog UI  policy actions made the "visible as false" and value action as "clear value". This is working when the catalog field values are changing from some other value to new access. But when I directly fill out the request type as new access, this is not working. Any advises would be highly appreciated. 

[Dr Atul G- LNG]

Hi @Mahalakshmi Rav 

But when I directly fill out the request type as new access, this is not working. --> Are you using the Native view? 

[Mahalakshmi Rav]

hello @Dr Atul G- LNG ,

it's portal view 

[Dr Atul G- LNG]

Trying adding  

request type = Access or 

request type different from 

[Mahalakshmi Rav]

I tried but no luck, are there any other ways?