Hide fields on Service catalog

Mahalakshmi Rav
Tera Contributor

Hello,

 

I'm trying to hide the fields "division and environment" when the request type is selected " new access" in one of my service catalog. I created one catalog UI policy and given the condition as request type is "new access" and created two catalog UI  policy actions made the "visible as false" and value action as "clear value". This is working when the catalog field values are changing from some other value to new access. But when I directly fill out the request type as new access, this is not working. Any advises would be highly appreciated. 


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MahalakshmiRav_1-1735223723243.pngMahalakshmiRav_2-1735223732932.pngMahalakshmiRav_3-1735223768512.png

 

11 REPLIES 11

Hello everyone,

 

Thanks for your responses, I made the mandatory to false for UI policy actions and it worked. 

Ankur Bawiskar
Tera Patron
Tera Patron

@Mahalakshmi Rav 

what's the default value when form loads for the Request type?

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader