Hide image attachments in activity

[SanjivMeher]

Hi Experts,

Is there a way to hide the images in the activity, if attached to a record?

For ex, If I am on an incident and I attach an image to the record, it also appears in the activity. Is there are a way to hide it in the activity?

[sachin_namjoshi]

There is OOB business rule "Update parent record" on sys_attachment table which update activity log of parent record after attachment is inserted.

You can add condition in this business rule to skip running this business rule for incident table.

Regards,

Sachin

[SanjivMeher]

I wish, there was a property. But you are right. modifying it works.

[Stephen Sturde · Accepted solution]

Hi Sanjiv - Another option could be to uncheck the attachment box in the filter on the activity log shown in the screenshots below. If you want it hidden for all incidents, you can choose "Configure available fields" for the filter list and remove attachments. This approach doesn't change OOB attachment functionality, and doesn't affect any OOB scripts, which later causes skipped updates at upgrade.

[SanjivMeher]

Cool. Thats what I was looking for.