Hide impact choice when caller is vip

[Mani60]

Hi All

If the caller of incident is a VIP user then Impact choice "VIP User" should be visible otherwise not visible.

Could you please help me on this to get the proper solution.

Thanks

[Dr Atul G- LNG]

Hi @Mani60 

Create UI policy

Caller.VIP = True

UI Policy actin

Hide impact.

[Mani60]

@Dr Atul G- LNG Thanks for you reply
But i don't want to hide impact , i want to hide impact choice when caller is non vip user. 

[Dr Atul G- LNG]

Hi @Mani60 

https://www.servicenow.com/community/itsm-forum/how-to-hide-choice-options-without-removing-them/m-p...

[Harish KM]

Hi @Mani60 create a client callable script include and use glideAjax in client script to check caller is VIP and to hide choice

Script Include:

checkCaller: function()
{
var caller = this.getParameter("sysparm_callerID");
var user = new GlideRecord('sys_user');
user.get(caller);

return user.vip.toString();
},

client script:

var ga = new GlideAjax('scriptincludename');
ga.addParam('sysparm_name', 'checkCaller');// function name from script include
ga.addParam('sysparm_callerID', newValue); // addparam passed to script include
ga.getXMLAnswer(function(answer) {
alert(answer);
if (answer ==true) {
g_form.removeOption('fieldname', choicename,choicevalue);
} else {
g_form.addOption('fieldname', choicename,choicevalue);
}
});