Hide impact choice when caller is vip

[Mani60]

Hi All

If the caller of incident is a VIP user then Impact choice "VIP User" should be visible otherwise not visible.

Could you please help me on this to get the proper solution.

Thanks

[omkar_jadhav_]

hi @Mani60 
here are the steps,
go to UI Policy
1) select table (incident)
2) give condition as below

3) write a script

g_form.removeOption('impact','VIP User');

4) save

[SourabhAkiwate]

Hello @Mani60 ,

Please try below On Change Client Script: 

Field name- Caller

Type- On change

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

if (newValue == '') {
g_form.removeOption('impact', '4');
}
var caller = g_form.getReference('caller_id', alert);

function alert(caller) {
if (caller.vip == 'true') {
//alert("calle is VIP");
g_form.addOption('impact', 4, "VIP User");
return true;

} else {
g_form.removeOption('impact', 4);
}

}

//Type appropriate comment here, and begin script below

}

Please mark my answer as Helpful, if it is useful to you.

Thanks,

Sourabh Akiwate