Hide 'More Information' toggle for all variables in servicenow.

[Abhijit4]

Hi All,

I have requirement, I want hide to 'More Information' toggle from the form.

I don't know how but it is exist for current instance(London), now we have upgraded it to Madrid, It is showing for Madrid.

It is showing in London instance as below,

It is showing in Madrid as below,

I want same as London (First screenshot) in Madrid.

Thanks in advance.

[Alikutty A]

Hi Cody,

On all the variables, you have a Show help checkbox, Uncheck it via list view for all your variables and this will no longer be displayed for you.

Thanks!

[SatheeshKumar]

Hi,

It is platform enhancement so you cant remove toggle button without deactivating the help message.

if your need is to show the message evrytime without clicking the toggle button, check the always expanded check box .

As an alternative you can use g_form.showFieldMsg to show  info message below the field but this info will be wiped if there is a value change in variable. 

-Satheesh

[Alikutty A]

I guess i dint read it well, If this is on Service portal then yes it should be possible to remove the toggle icon.

The following CSS could be added on the sc_cat_item page to hide the toggle icon and then the Always expanded should be checked to display it. Even if the toggle is hidden, the Label could be still clicked to collapse. The widget would need to be customized further to remove the collapse feature.

.accordion-toggle{
  display:none;
}

[Abhijit4]

Thanks for the reply,

The solution you have provided here might work but I have to write this for every catalog item and record producer. I want instance level solution like system properties or something like that where If I modify something then it should reflect for all.

Thanks.