Hide New button on SOW

sushmithava · ‎03-23-2026

Hello Everyone,

I have a scenario on SOW, for the problem state closed the related list incident 'new' button should be hidden.

I tried it through declarative actions but still the button was visible. Can anyone suggest different ways to try it.

Thank you!!

Dr Atul G- LNG · ‎03-23-2026

Hi @sushmithava

https://www.servicenow.com/community/service-operations-workspace/service-operations-workspace-remov...

https://www.servicenow.com/community/developer-forum/how-to-hide-new-button-from-a-related-list-in-t...

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎03-23-2026

Hi @sushmithava

https://www.servicenow.com/community/service-operations-workspace/service-operations-workspace-remov...

https://www.servicenow.com/community/developer-forum/how-to-hide-new-button-from-a-related-list-in-t...

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Ankur Bawiskar · ‎03-23-2026

@sushmithava

share screenshots

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader