Hide one catalog item from an Order Guide

[prabhmeet]

Hi,

In one of the order guide we have multiple rule bases and catalog items coming up.

For one of the catalog item 'Cloud access' can we make the change such that only to a particular group users 'Desktop' can see and access it in the order guide and rest of the users cannot view it in the order guide items?

Thanks

[Bill Joseph]

Use the Catalog Item Available For tab which allows you to set up User Criteria for that Catalog Item.

https://docs.servicenow.com/bundle/london-it-service-management/page/product/service-catalog-managem...

[prabhmeet]

Hi Bill,

I used the User Criteria. The Item is showing up in the Order Guide Bucket list of available items but yes. when you select, it doesn't move forward. Is there any way to hide it from the Bucket list also?

[Bill Joseph · Accepted solution]

Hi Prabhmeet,

I was able to keep a catalog item off the "Choose Options"  for the New Hire order guide in my PDI by going to the rule base entry for the item and selecting the Available For" tab and creating the user Criteria for the group I wanted to allow.  Where are you seeing it in your slushbucket list? 

 I also tried Sanjiv Meher's suggestion of removing it using a script on the Order Guide  entry itself  - that worked nicely too.   

Bill

[siva_]

Hello Prabhmeet, 

If you can see on the catalog item form , we have "Available for group" Related list tab. You can add the group "Desktop" over there. If that doesnot work , you can create a new user criteria as shown in the below image and that should work. 

You can also check "Advanced" and write a script if required, as if(gs.getUser().isMemberOf(groupName){return true;}

Try as in the screenshot above.

Hope this helps. 

Mark this response as correct or helpful if that really helps, so that others who have the same question would get really benefitted from this.

Thanks,

Siva.