Hide one catalog item from an Order Guide

[prabhmeet]

Hi,

In one of the order guide we have multiple rule bases and catalog items coming up.

For one of the catalog item 'Cloud access' can we make the change such that only to a particular group users 'Desktop' can see and access it in the order guide and rest of the users cannot view it in the order guide items?

Thanks

[SanjivMeher]

Not sure, if User criteria of a catalog item would work in order guide.

Instead of that, you can add the script field to the order guide form and add script guide.remove("<sys_id_of_cat_item>")

For ex, in below order guide for new hire, i used below script.

wTo make it visible based on a group, you can try

if (gs.getUser().isMemberOf(­'Database'))
{
guide.remove("<sys_id_of_cat_item>")
}

[SanjivMeher]

Did you try this method?

[AbhishekGardade]

Hello Prabhameet,

Check out this thread that may help:

https://community.servicenow.com/community?id=community_question&sys_id=af990fa5db5cdbc01dcaf3231f96...

But even if we happen to hide it, this would still in present in cart preview where user can click edit again or atleast see this in cart preview.

Please mark as Correct Answer/Helpful, if applicable.
Thanks!
Abhishek Gardade