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03-07-2024 09:20 PM
Hello,
I have standard change managment where we have multiple catalog iteams.
Those are available to submit in portal. I dodn't want to display in service portal.
I am going and hiding each catalog, my organization team leands creates multiple catalog items for standard chnages.
It is very difficult track and hide individual catalog item.
Is there any way to hide parent standard change catalog?
Please advice much appreciate!
Solved! Go to Solution.
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03-08-2024 07:20 AM
Yes, I guess this is OOTB and as expected.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-07-2024 09:29 PM
Hi @Kanna12 how catalogs are displayed in Portal? Are you using taxonomy?
Harish
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03-08-2024 01:22 AM
Hi @Kanna12
Go to maintain category & mark active = False
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-08-2024 07:18 AM
Thank you for response.
If i inactivate the standard chnages Service catalog. ITIL users are not able to see the standard catalog templates in SN devloper instance when they click standard change from interceptor.
It showing unauthorized.
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03-08-2024 07:20 AM
Yes, I guess this is OOTB and as expected.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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