Hide price and total from catalog item summary on ESC portal

[Athena Mathews]

Hello team!
I have recently started working on service catalog and we have created a new catalog item (say test item) that appears on ESC portal for certain users. 

When the user fills in all the details, it takes user to the below page in the ESC portal.

Requirement is to hide the highlighted fields on our catalog item summary page as this item is not coming wit =h any price. This price and total might confuse our users. How do I hide these on portal for our catalog item? Please help!!
I have seen another community post that says to use instance options and remove the fields that are not required, but when I tried that (ctrl+right click > instance options), the instance options is greyed out and I couldn't select it.

reference : Solved: Hide Price, Quality, Total, in Service Portal Page - ServiceNow Community

Thanks,

Ath!

[Community Alums]

Hi @Athena Mathews 

Alright. I didnt notice the screen shot earlier. The other way to achieve this is as below

1. Click on Instance in Page Editor

2. Page editor view gets opened and at the bottom you have Additinal option, JSON format section will be visible. Here you make the values as false *highlighted*for the choice you want to make it invisible. This is another way to achieve what you are looking for.

Let me know if this works.

Please mark helpful/like if the solution is in line with your expectation.

Regards,

Gagan k

[mathew5]

Hi mathew,

How did you resolve the issue. Even i have the instance option grayed out.
Can you explain clearly how did you resolve this issue.

[mathew5]

Hi Mathew,

I have the same issue. In employee center instance option is grayed out . I am unable to edit the field. 

I have the same scenario to hide price,total,quantity field.

can you explain the process how made to edit those instance option.

Thanks,

Mathew